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Vertex Ventures Israel
Vertex Ventures Israel

Customer Success Manager - NYC



This job is no longer accepting applications

See open jobs at anecdotes.
Customer Service, Sales & Business Development
New York, NY, USA
Posted on Thursday, December 28, 2023

We are looking for a proactive and experienced Customer Success Manager to join our NYC based team. As a CSM at anecdotes, you will be responsible for ensuring our clients achieve maximum value from our solutions, guiding them through implementation, providing ongoing support, and serving as a liaison between the client and internal teams. Your role will be pivotal in fostering long-term relationships, driving retention, and identifying opportunities for growth within our client base.

What you’ll do:

  • Develop and maintain strong, trusted relationships with key stakeholders within client organizations, understanding their unique needs and providing tailored support.
  • Anticipate client needs, provide proactive guidance, and offer solutions to enhance their compliance processes, addressing inquiries and issues in a timely manner
  • Conduct training sessions to educate clients on the effective use of our tools, maximizing their understanding and utilization.
  • Identify opportunities for upselling or cross-selling additional services or products based on client needs, collaborating with sales teams as required.
  • Gather client feedback, analyze trends, and collaborate with internal teams to continuously improve our products and services.
  • Monitor client health, mitigate risks, and strategize to ensure high retention rates, working towards renewal of contracts.

Who you are:

  • Proven track record of 3 years in a customer-facing role, preferably as a CSM in the GRC field
  • In-depth understanding and experience of compliance regulations
  • Experience with hitting retention targets
  • Familiarity with compliance software and risk management practices
  • Excellent verbal and written communication skills
  • Strong interpersonal skills. Ability to build trust with clients at various levels
  • Effective problem-solving abilities, finding solutions and resolving issues promptly
  • Ability to prioritize tasks, and work efficiently in a fast-paced environment
  • Self-motivated, proactive approach to identifying opportunities for driving client success
  • English - Native level

This job is no longer accepting applications

See open jobs at anecdotes.