Full time

Remote with Domestic Travel (US based)

Who we are

C8 Health is a platform for implementation of best practices in healthcare organizations. We are harnessing the power of AI to make best practices available to every provider, anywhere and any time. With C8 Health, healthcare institutions implement their best practices effectively and enhance care consistency- for better patient outcomes and a lower cost of care.

C8 Health Health was founded in 2022, and has partnered with leading hospital systems and providers such as Mount Sinai, Brigham & Women’s hospital, Metro Health, UTMB and Dartmouth Health. Join us on our mission to bring better care, for less.

Our Culture: Agile, Collaborative, Pioneering

We are a fast growing, venture backed early-stage startup. Each day at C8 Health is dynamic and full of possibilities. Our culture thrives on agility, collaboration, and frequent iteration.

About the Role: Implementation Specialist

We are hiring an Implementation Specialist to join our Customer Success team. You will have a portfolio of customers in various stages of the onboarding process. A positive experience during the onboarding process is critical to a customer’s long-term success. You will be responsible for platform configuration for our new clients, with a focus on timely, high-quality delivery. You will collaborate with a client’s Customer Success Manager throughout the onboarding process and communicate any issues that arise.

About the team: Customer Success

You will be joining a growing Customer Success team and report directly to the Head of Customer Success. The overall mission of Customer Success is to develop deep professional relationships with customer stakeholders and promote effective communication to our user base, driving user adoption across the organizations and ensuring retention, renewal and expansion within each account. Implementation Specialists set the stage for forging a trusting customer relationship with their attention to detail in platform configuration, paving the way for the continued expectation of an exceptional customer experience going forward.

What you'll do

• Manage the end-to-end platform configuration of onboarding clients, aligning client needs with company goals while maintaining an exceptional customer experience.
• Ensure all stakeholders understand the value of the platform and are motivated to push the onboarding process forward at all times.
• Ensure implementations are completed on schedule, prioritizing assigned tasks based on Go Live Date.
• Understand client expectations, communicating with the Customer Success Manager to assure all needs are properly scoped and planned for, including any specific customizations.
• Proactively plan for timeline management, risk mitigation, and issue resolution while serving as the escalation point for configuration specific challenges during onboarding.
• Maintaining strong relationships with both our customers as well as our internal teams, promoting open communication and effective collaboration.
• As the person responsible for the technical onboarding in the company, you will be accountable to define and continuously improve this process, including articulating pain points and potential opportunities for automation, thereby significantly impacting client onboarding efficiency and scalability.
• Identify and address challenges that impact the success of our customers

Who you are

• 2+ years experience in account management / implementation
• 2+ years experience working with clinicians in hospital based healthcare
• Desire to work in a high growth startup environment with the will and ability to bring in experience, knowledge and best practices for account set-up.
• Skilled in managing and executing detailed implementation plans, breaking down tasks, mapping dependencies, and identifying the critical path to success.
• Strong project management skills, with experience using tools like Jira, Hubspot, and Google Work Suite. Experience with Baton is a plus but not required
• Familiar with processes that include API and SFTP integrations

How you work

• Highly organized with an ownership mindset, proactive and self-driven with the ability to multitask and prioritize different assignments, while focusing on project execution, and with a 'can-do' attitude.
• Organizationally savvy, maneuvering comfortably through complex policy, process, and people-related organizational dynamics; anticipating land mines and planning your approach accordingly.
• Rebound from setbacks and adversity when facing difficult situations. Handle and manage crises effectively.
• Adapt your approach and demeanor in real time to match the shifting demands of different situations which may call for different approaches.
• Eager to learn and dig deep into the technical aspects of the platform with a strong and consistent attention to detail.
• Active listener with excellent verbal and written communication skills
• Experience working cross-functionally with internal support, creative, product, and sales teams
• While most of the work will be remote and independent, this position may involve approximately 1-2 days of domestic travel 2 times per month.

Join us at C8 Health, where your expertise will not just be valued — it will be pivotal in transforming the future of patient care.

We are proud to be an Equal Opportunity Employer and consider applicants for employment regardless of race, ethnicity, religion, color, national origin, ancestry, disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, sexual orientation, pregnancy, childbirth and breastfeeding, age, citizenship, military or veteran status, or any other class protected by applicable federal, state, and local laws.