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Technical Account Manager

Cymulate

Cymulate

IT, Sales & Business Development
New York, NY, USA · Fairfax, VA, USA · Remote
Posted on Saturday, June 1, 2024

Make Your Mark

Cymulate’s Continuous Security Validation enables companies to challenge, assess and optimize their cyber-security posture against the evolving cyberthreat landscape, simply and continuously.

With world-class clients like YMCA, Brinks, and EuroNext we strive to bring the highest level of service to everything we do. Our team is made up of the very best people for the job and as we grow, we’re always on the lookout for people with the skills, experience, and personality that will let us both shine. With high scores on Gartner and Glassdoor, our clients and employees have let us know what they love about us.

What you will do:

  • Define program scope, objectives, and deliverables in collaboration with stakeholders
  • Develop detailed program plans, including timelines, resource allocation, and risk management strategies
  • Understand the business needs of our customer through regular scheduled customer meetings
  • Facilitate technical discussions and problem-solving sessions to address challenges and ensure alignment with program goals, including championing customer product requests within the organization
  • Monitor program progress and adjust as necessary to ensure successful completion
  • Serve as the primary point of contact for assigned accounts, providing regular updates on progress, risks, and issues. Update business systems accordingly
  • Prepare and present program status reports, dashboards, pilot results and other relevant documentation to stakeholders at various levels
  • Define and establish KPI’s within all assigned accounts. Foster strong relationships with clients, understanding their needs and ensuring their satisfaction with program outcomes
  • Understand the business needs of our customer through regular scheduled customer meetings

What you will have:

  • 5+ years of experience in technical program management, preferably in the cybersecurity or IT industry
  • Education: Bachelor's degree in computer science, Information Technology, Engineering, or a related field. Master’s degree or relevant certifications (e.g., PMP, CSM) is a plus
  • Self-starter who thrives in a fast-paced environment
  • Strong problem-solving abilities and attention to detail
  • Creative, resourceful and passionate
  • Exceptional communication skills – written and verbal
  • Proven track record of managing nurturing and expanding assigned accounts via successful program management
  • Strong understanding of cybersecurity principles, technologies, and best practices
  • Excellent communication, interpersonal, and leadership skills.
  • Ability to manage multiple priorities in a fast-paced environment.

The base salary for this role is between $115,000-140,000