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Vertex Ventures Israel
Vertex Ventures Israel

Global Services Lead

D-Fend Solutions

D-Fend Solutions

London, UK
Posted on Thursday, June 13, 2024
D-Fend Solutions, the world leader in Counter Unmanned Aerial Vehicles, (c-UAVs)/Counter Drone Technologies is seeking a Professional Services Lead to join our growing UK Team.

Job Description:

  • Lead the UK post sales activities.
  • Proactively engage customers on a regular basis to prevent issues and problems, working with the team to resolve them
  • Be Responsible for customer technical support, training & field operations, focusing on Customer success
  • Lead project execution, contract deliveries, and overall execution
  • Lead Support and Maintenance renewal, working directly with customers and Sales leads to ensure annual warranties and renewals are managed and received
  • Support sales process and sales team as a technical expert of our CUAS product
  • Take part in technical activities and processes with customers
  • Be the customer’s trusted advisor for all operational and technical aspects of their CUAS mission
  • Be responsive to customer issues, and lead technical troubleshooting of both HW and SW related issues
  • Deliver local customer trainings and Demos

Required skills & experience:

  • Proven experience as a post sales / professional services lead, project management and tech support with focus on technology products and solutions
  • Working experience in technical customer support organizations and managing projects delivering products or solutions
  • Consistently come to work with a Positive, proactive attitude, and readily embrace a culture of change
  • Ability to travel up to 50%
  • Flexibility to be responsive to customer calls outside of working hours to support customer issues
  • (Advantage) PMP certification or equivalent

Required Knowledge:

  • Experience working with multidisciplinary systems (SW & HW).
  • Familiarity of RF systems.
  • Familiarity with Networking & Telecommunications
  • Advantage - Familiarity with protocols (HTTP/HTTPS, SSH, ICMP, TCP/UDP)