EasySend is a low-code provider of a platform for organizations to build SaaS-based customer-facing interactions, including web-based data collection experiences, document creation and management, and eSignature solutions.

We are seeking a Professional Services Team Lead who is ready to make an impact by leading both professional services and support teams in an exciting, fast-growing environment. As part of EasySend, you’ll play a key role in shaping the future of how businesses interact with their customers, all while providing exceptional solutions and outstanding service.

This role is ideal for an experienced leader who thrives in a dynamic, customer-centric environment, is passionate about innovation, and has a drive for continuous improvement.

Responsibilities:

• Inspire & Lead: Guide and mentor a team of UX, implementation, and delivery professionals, including those working with custom code and integrations, ensuring that every project is executed to the highest standards. Foster an environment of collaboration, transparency, and continuous learning.
• Drive Successful Execution: Oversee the seamless execution of all projects, ensuring tasks are delegated effectively, deadlines are met, and all deliverables align with business objectives.
• Customer-Centric Solutions: Cultivate strong, long-lasting relationships with partners and customers, ensuring their needs are met with tailored solutions that maximize platform usage.
• Mentor & Develop: Provide technical coaching and professional development to your team, helping them grow while driving improvements in processes and performance.
• Stay Ahead of the Curve: Keep up-to-date with product updates and new technologies, ensuring that your team is equipped with the tools and knowledge to provide exceptional service.
• Cross-Functional Collaboration: Work closely with teams across R&D, Product, Service Operations, Sales, and Marketing to ensure smooth product delivery and customer support processes.
• Customer-Centric Solutions & Issue Resolution: Oversee the resolution of customer issues from start to finish, ensuring timely and effective solutions while managing support requests, prioritizing based on urgency, and tracking performance for continuous improvement.
• Continuous Improvement: Track, analyze, and report on support performance, identifying trends, troubleshooting gaps, and ensuring continuous service improvement.

• 5+ Years of Leadership Experience: A proven track record in managing high-performing teams in both project delivery and customer support, ideally in a SaaS environment.
• Technical Expertise: Strong analytical, troubleshooting, and technical skills, with the ability to resolve complex challenges and enhance customer experiences.
• Customer-Focused Mindset: A passion for delivering exceptional service and solving customer challenges in a proactive and personalized way.
• Excellent Communication: Fluent in both English and Hebrew (verbal and written), with the ability to communicate clearly and effectively across all channels.
• Salesforce Experience: Familiarity with Salesforce for case management is an advantage.
• Web Technologies: Knowledge of web technologies like HTML, CSS, JavaScript or programming experience, is a plus.
• Collaboration: Strong ability to work cross-functionally with teams in a fast-paced, evolving environment
• Experience with Sprint Planning – ability to define, prioritize, and manage sprints effectively.
• Proficiency in Zendex and Jira – hands-on experience in managing tasks, workflows, and project tracking using these tools.