hero

Explore open opportunities in our portfolio companies

Vertex Ventures Israel
Vertex Ventures Israel
51
companies
373
Jobs

Customer Training Developer

Guesty

Guesty

Software Engineering, Customer Service
Israel
Posted on Sunday, March 3, 2024

Customer Training Developer

  • Customer Experience
  • Israel
  • Mid- Senior

Description

Guesty is the all-in-one platform for hospitality businesses to automate and optimize every aspect of their operations. With purpose-built technology, industry-wide expertise, and an R&D team of 200+ engineers, Guesty ensures that hospitality businesses can streamline and achieve growth, while delivering the best value to guests. With a complete suite of features and 150+ industry partners, including major booking OTAs like Airbnb, Vrbo, Booking.com, Tripadvisor, Expedia, Hopper, Google Travel, and many more, Guesty is transforming the hospitality industry with innovative solutions.

Today, Guesty has 15 offices and 700+ team members across the globe.

Are you a natural born instructor and a native English speaker with a passion for customer education? Are you tech-savvy and looking to join a market leader in the vacation rental industry, contributing to compelling training experiences?

We are looking for a Customer Training Developer to join Guesty's Training team, and help pioneer the establishment of the customer education domain at Guesty. This is part of our efforts to provide extraordinary customer experience to our users and expand their self-service opportunities.

The Customer Training Developer will be responsible for creating top-notch training courses for our diverse customer base, assessing its effectiveness, and improving it based on feedback and data. The role involves collaborating with various stakeholders across the company to ensure customers optimize their use of our industry-leading products.

Responsibilities

  • Create engaging, interactive and compelling e-learning materials and videos for Guesty’s customers – to guide them on how to use our robust product, to support onboarding processes, and to promote feature adoption.
  • Work closely with stakeholders and subject-matter experts from various departments, to identify internal needs and customer pain-points, and translate them into training materials for customers at varying technical and product experience levels.
  • Analyze training efficacy and user engagement, and work to improve the data.
  • Create and manage training content in our authoring and video tools and LMS, while keeping a cohesive and organized structure.
  • Work on multiple projects simultaneously, and under tight timelines.
  • Take full end-to-end ownership over projects within Guesty’s Training team.

Requirements

  • At least 2 years of experience in developing customer-facing technical training courses and materials – a must
  • Native-level English proficiency, both verbal and written – a must
  • Experience with SAAS products in a global, dynamic and fast-paced environment
  • Experience working with authoring tools, video tools and learning management systems (Elucidat, Powtoon and Docebo – an advantage)
  • Proficiency in writing effective copy, instructional text, audio and video scripts, as well as editing and producing videos
  • Creativity and a strong aesthetic sense for designing visually appealing and engaging training content
  • Strong interpersonal communication skills, for collaboration with stakeholders across various levels and geographies
  • Empathic intelligence, ability to ask the right probing questions and simplifying complex notions and processes
  • Positive "Can-Do" attitude, proactive, self-motivated, and independent
  • Strong organizational skills, meticulous attention to detail
  • Technical orientation, curiosity and self-learning mindset

Nice to have

  • Experience working with Jira, monday.com and Google suite

Guesty is proud to be an Equal Opportunity Employer. We provide equal employment opportunities to all employees and applicants regardless of any characteristic protected by law.