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API Support Engineer

Guesty

Guesty

Software Engineering, Customer Service
Israel
Posted on Monday, April 8, 2024

API Support Engineer

  • Customer Experience
  • Israel
  • Mid- Senior

Description

Guesty is the all-in-one platform for hospitality businesses to automate and optimize every aspect of their operations. With purpose-built technology, industry-wide expertise, and an R&D team of 200+ engineers, Guesty ensures that hospitality businesses can streamline and achieve growth, while delivering the best value to guests. With a complete suite of features and 150+ industry partners, including major booking OTAs like Airbnb, Vrbo, Booking.com, Tripadvisor, Expedia, Hopper, Google Travel, and many more, Guesty is transforming the hospitality industry with innovative solutions.

Today, Guesty has 15 offices and 700+ team members across the globe.

The Guesty For Pro, API Support engineer's responsibilities include resolving customer queries, recommending solutions, and working with Guesty’s API to complete client requests.

Responsibilities

  • Solve technical questions related to Guesty’s APIs, webhooks, third-party integrations, and new feature complexities.
  • Perform API tasks requested by external and internal users.
  • Develop and maintain tools that help deflect tickets and reduce handling time for both the API team and the greater Guesty CX team.
  • Participate in client/prospect calls to provide professional guidance on utilizing Guesty’s API and its best practices.
  • Escalate, consult, and advocate for the client’s standpoint across Product/R&D teams.

Requirements

  • 2+ years prior experience providing advance tech support or 1+ year as a developer within a product tech company
  • Experience with Postman, Chrome DevTools, or any equivalent tool.
  • Native or near-native English speaker.
  • Ability to verbally communicate with clients, explaining technical issues to developers and non-technical people.
  • Knowledge and experience with REST APIs.
  • Experience with MongoDB/SQL databases or any equivalent.
  • Working with ticketing systems - nice to have
  • Strong attention to detail.
  • Excellent interpersonal skills.

Guesty is proud to be an Equal Opportunity Employer. We provide equal employment opportunities to all employees and applicants regardless of any characteristic protected by law.