Guesty is the all-in-one platform for hospitality businesses to automate and optimize every aspect of their operations. With purpose-built technology, industry-wide expertise, and an R&D team of 200+ engineers, Guesty ensures that hospitality businesses can streamline and achieve growth while delivering the best value to guests. With a complete suite of features and 150+ industry partners, including major booking OTAs like Airbnb, Vrbo, Booking.com, Tripadvisor, Expedia, Hopper, Google Travel, and many more, Guesty is transforming the hospitality industry with innovative solutions.

Today, Guesty has 15 offices and 700+ team members across the globe.

One of our key strategic products is our payment processing solution, which provides property managers with a seamless and efficient way to collect and manage payments from guests.

The successful candidate will have the opportunity to be part of a global company renowned for its industry-leading solutions. You will gain valuable experience in the rapidly evolving fintech and online payments sector while working with a forward-thinking team at the cutting edge of hospitality innovation. We offer a dynamic and supportive work environment where your contributions are recognized, and your professional growth is encouraged.

We’re looking for a talented Payments Operation Manager to join the Payments team.

• Perform day-to-day operational tasks within the Payments department, such as reviewing processing accounts, handling user cases, and escalating issues.
• Work closely with end users (via the ticketing system, and calls), ensuring timely resolution of inquiries and customer satisfaction.
• Support the development, implementation, and documentation of operational procedures and tools.
• Assist in collaborating with cross-functional teams to optimize operational efficiency and drive process improvements.
• Monitor KPIs and metrics related to the Payments department to identify trends and areas for enhancement.
• Prepare and deliver presentations that communicate key metrics, performance insights, summaries, or operational updates.
• Perform other tasks as assigned.

• Detail-Oriented: Exceptional attention to detail and ability to perform routine tasks with precision and efficiency.
• Results-Driven: A strong focus on achieving tangible outcomes and delivering results, with a proven ability to get things done and see tasks through from start to finish.
• Multitasking & Prioritization: Capable of managing multiple tasks and deadlines effectively without compromising quality.
• Analytical Mindset: Proficient in problem-solving and making data-driven decisions with strong Excel skills for data analysis and reporting.
• Excellent Coordination & Communication: Ability to effectively manage tasks and resources while clearly conveying information and fostering collaboration among team members.
• Initiative & Proactivity: Decisive and capable of taking independent actions, demonstrating leadership when necessary, while remaining open to learning and adapting.
• Presentation Skills: Ability to communicate complex ideas clearly and effectively.
• Quick learner with a positive attitude and a team player.
• Fluent in English: both written and spoken.
• Advantage: Previous experience in payments, operations, or related fields is a plus.
• Willing to work onsite (Spain office)