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Vertex Ventures Israel
Vertex Ventures Israel
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Head of Customer Engagement and Support

Nagish

Nagish

Customer Service
New York, NY, USA
Posted on Thursday, May 23, 2024

Description

As Head of Customer Engagement and Support, you'll be in charge of all the touch points between Nagish and its users, whether through active customer support or passive communication flows. Your job would be to ensure users love our suite of services and always come back.

On a day to day, you will:

  • Work directly with the CEO, product, and marketing teams to craft amazing communication flows and user experiences
  • You will get to know our users and make connections as personal as possible, providing proactive support and ensuring happiness
  • You will maintain a suite of tools to ensure the company is always approachable and accessible to its customers and delights our users every moment

Benefits:

🌎 Work from anywhere

🏖 Unlimited time off and sick days

😁 Work on a fulfilling life-changing product (Literally)

👯‍♂️ Annual company offsites. Last year, we met in Porto, Portugal!

🩺 Medical, Dental, and Vision plans with FSA, HSA, and Telehealth benefits

🚍 Commuter Benefits and awesome travel benefits.

About Us:

Nagish makes communication accessible for people who are Deaf or hard of hearing.

Our team is passionate about making the world more accessible using our state-of-the-art tech, built for consumers and enterprises.

We are backed by some of the best investors out there: Comcast, Techstars, Vertex, Precursor, Contour, Cardumen, and more.

Requirements

  • 3+ years of demonstrated experience as a customer support or customer engagement manager
  • Interest in interacting with users daily
  • Being able to understand complex technical concepts
  • Great verbal and written communication skills
  • Attention to details

Bonus (but not a must):

  • Familiarity with the Deaf community, Deaf culture, and ASL
  • Experience providing support to users of a mobile app
  • Experience managing customer support teams
  • Experience with email marketing