We’re looking for a strategic and hands-on Business Operations Manager to help bring Navina’s Customer 360 vision to life. This role will design and implement cross-company processes, ensure seamless integration within our systems, and create enablement kits that empower teams across the organization.

The ideal candidate will also lead AI-driven initiatives - from running proof-of-concepts to identifying opportunities that enhance how we work, collaborate, and grow.

• Understands how to translate business needs into structured workflows, automation, and data models.
• Hands-on experience implementing and integrating business processes within Salesforce or similar systems (DealHub, Gong, NetSuite, etc.).
• Works collaboratively with Sales, CS, Marketing, Product, Finance, and Operations to align processes and ensure smooth execution across teams.
• Creates and maintains enablement materials such as playbooks, walkthroughs, and guides to support onboarding and continuous learning.
• Has a passion for exploring how AI can enhance business operations and improve efficiency, ideally with experience leading or contributing to AI-related initiatives.
• Analytical mindset and keen attention to detail, capable of breaking down complex challenges into actionable steps.

• 5+ years of experience in sales, business, marketing, customer success or product operations - Must!
• Experience with systems and CRM integrations (Salesforce/HubSpot) - Must!
• Proven experience in collaborating and engaging GTM teams at all levels
• Strong organizational skills with the ability to manage multiple projects simultaneously
• Excellent communication and presentation skills with fluent English.
• Ability to collaborate effectively with cross-functional teams.
• Strong project management skills with the ability to manage multiple priorities in a fast-paced environment.
• Fluent written and spoken English is required.
• Highly organized, detail-oriented, true team player with a go-getter attitude, an acute sense of urgency, and quick thinking abilities.