At Tabit, we connect our passion for people, technology, and innovation to revolutionize the hospitality industry by creating cutting-edge solutions that increase the bottom line and propel businesses to the next level. We are relentless in the pursuit of opportunities that improve the future of our employees, customers, and communities, and we’re looking for people who share our DNA to join us in this exciting journey.

Our platform uses business intelligence and point of sale technology, a real-time decision support system, and mobile applications to provide 360o holistic solutions that streamline restaurant operations, extend sales opportunities, and elevate the overall experience for both operators and their customers.

We pride ourselves in delighting our clients and providing results that surpass expectations. To continue delivering on this mission, we’re looking for an exemptional Loyalty Subject Matter Expert Manager to lead our efforts in designing, implementing, and optimizing loyalty solutions tailored to the restaurant industry. In this role, you will serve as a strategic consultant and advocate for our customers’ loyalty needs while driving enhancements to our product to align with market demands. You will work closely with internal teams and customers to ensure successful execution of loyalty campaigns that drive customer engagement, retention, and measurable results.

Product Adaptation & Market Alignment

• Collaborate with the product team to shape loyalty program features and functionality based on customer feedback and market trends.
• Identify gaps between the product offering and customer needs, recommending product updates or new features to enhance loyalty capabilities.
• Stay informed about restaurant loyalty trends, competitors, and emerging technologies to provide strategic insights.

Customer Consultation & Campaign Management

• Act as the primary consultant to restaurant customers, understanding their unique loyalty goals, challenges, and opportunities.
• Develop tailored loyalty strategies and program designs that align with customers’ business objectives.
• Guide customers in leveraging the platform to implement and manage loyalty campaigns effectively.

Campaign Execution & Monitoring

• Oversee the implementation of loyalty campaigns, ensuring timelines, budgets, and customer expectations are met.
• Monitor campaign performance, analyzing key metrics such as customer acquisition, retention, and ROI.
• Provide actionable insights and recommendations to optimize ongoing and future campaigns.

Collaboration & Support

• Work closely with Sales, Product, and Operations teams to align loyalty initiatives with broader company goals.
• Train customers and internal teams on loyalty program best practices and platform functionality.
• Support the customer success team in addressing loyalty-related queries and escalations.

Qualifications

Required Skills & Experience

• 3-5 years of experience in loyalty marketing, customer success, or product management, preferably within the restaurant or hospitality industry.
• Strong understanding of loyalty program design, customer engagement strategies, and campaign management.
• Proven track record of consulting with customers to define and achieve their business objectives.
• Data-driven mindset with the ability to analyze campaign performance and translate insights into action.
• Excellent communication and interpersonal skills, with the ability to influence and collaborate across teams.
• Proficiency in loyalty platforms, CRM tools, and data analysis software.

Preferred Skills & Experience

• Experience working in or with restaurant technology companies.
• Familiarity with the unique challenges of SMB and enterprise-level restaurant businesses.
• Knowledge of emerging loyalty trends such as personalization, gamification, and omnichannel strategies.

Key Competencies

• Strategic Thinking: Ability to align loyalty strategies with customer goals and market demands.
• Problem-Solving: Adept at finding innovative solutions to meet customer challenges.
• Customer Focus: Strong commitment to understanding and delivering on customer needs.
• Adaptability: Comfortable working in a fast-paced, evolving environment.
• Results-Driven: Focused on achieving measurable outcomes for both the company and customers.

PERKS AND BENEFITS

• Competitive compensation package
• Medical, Dental, Vision, Life, STD, LTD and accident insurance
• Flex Spending plan
• Generous PTO and company holidays
• Amazing team culture
• And much more!