At Tabit, we connect our passion for people, technology, and innovation to revolutionize the hospitality industry by creating cutting-edge solutions that increase the bottom line and propel businesses to the next level. We are relentless in the pursuit of opportunities that improve the future of our employees, customers, and communities, and we’re looking for people who share our DNA to join us in this exciting journey. Our platform uses business intelligence and point of sale technology, a real-time decision support system, and mobile applications to provide 360° holistic solutions that streamline restaurant operations, extend sales opportunities, and elevate the overall experience for both operators and their customers. We pride ourselves in delighting our clients and providing results that surpass expectations. To continue delivering on this mission, we’re looking for an exceptional Tabit Success Manager.

About the Role

This is a mixed role that combines customer success, support, and on-site implementation. You’ll work closely with restaurants after they go live, help them get real value from Tabit, and step in when things need fixing or fine-tuning. You’ll mostly work remotely, but from time to time you’ll be on-site at customer venues, including occasional availability during hospitality operating hours. It’s a practical, customer-facing role - ideal for someone moving from hospitality into tech.

Responsibilities

• Responsible for technical execution of site build and menu design.
• Perform customer support duties, providing technical support and assistance to users encountering issues.
• Assist with the execution of different Projects.
• Assist in discovery meetings to deep dive into specific customer.
• Plan and execute training sessions pre and post Go Live.
• Facilitate and execute hardware and software staging plans.
• Leverage prior restaurant and service industry expertise to provide top-notch consultative value to customers and companies.
• Act as account manager for your customers.

Qualifications

Have full working rights in Australia.

Required Skills

• Have worked in the past 5 to 7 years in restaurants or hospitality (FOH, BOH, supervisor, manager, etc.).
• Understand how restaurants operate and the challenges they face.
• Are comfortable with technology and have solid basic IT knowledge.
• Enjoy solving problems and helping customers succeed.
• Communicate clearly and confidently with different types of people.
• Are organised, reliable, and take ownership of your work.

Preferred Skills

• Experience with POS systems or hospitality software.
• Previous support, customer success, or tech-adjacent experience.
• Familiarity with CRM or ticketing tools (Monday, Jira, Zendesk, Salesforce, etc.).
• Interest in SaaS and growing into a long-term tech career.