Trigo is building the AI infrastructure that’s redefining the future of retail. Using cutting-edge computer vision and real-time data processing, we enable the world’s leading retailers to launch frictionless, checkout-free stores, protect their assets, and gain a competitive edge through superior in-store operations.

We’re scaling fast, and we’re leading in two of the most transformative arenas in retail today:

• Autonomous Stores: revolutionizing how people shop by removing friction and queues
• AI-Powered Loss Prevention: delivering the most advanced solution on the market to detect and prevent shrinkage—already trusted by major global grocery brands

With real deployments in live stores, deep partnerships with top-tier chains, and a product suite that’s proving its impact every day, Trigo is not just imagining the future of retail- we're building it.

As a Field Operator, you will be Trigo’s on-the-ground representative in our partner stores, ensuring smooth day-to-day operations and delivering the highest level of service to our clients. You will oversee multiple store environments, monitor system performance, collect and validate operational data, and provide real-time feedback to the broader Autonomous Stores team (e.g. Operations, Product, Customer Success, R&D).

This is a hands-on role that blends technical awareness, operational diligence, and direct client interaction. You’ll be our “eyes and ears” in the store — proactively identifying opportunities, resolving issues, and ensuring everything runs as expected.

What You’ll Do

• Maximise the performance of Trigo’s systems by monitoring, maintaining and proactively looking for improvement opportunities
• Build strong and trusting relationships with our retail partners in store (e.g. store manager and staff) to get the most out of Trigo’s systems and improve their operations
• Collaborate closely with the Autonomous Stores team (e.g. Operations, Product, Customer Success, R&D) to collect and analyze data, share insights and resolve issues
• Offer on-site guidance and support as needed, including conducting basic hardware maintenanceConduct basic hardware maintenance when required

• Strong communicator with excellent interpersonal skills (e.g. listening, empathy, persuasion), to effectively manage internal and external stakeholders
• Proactive and hands-on problem-solver, able to adapt quickly in dynamic environments (e.g. issues that need to be fixed quickly)
• Comfortable working independently and managing multiple priorities (e.g. balancing daily tasks with large projects)
• Ability to lead other team members supporting you in store operations
• Fluent in German and English (spoken and written)

• Experience in a retail or multi-site operational environment
• Familiarity with data collection and verification processes
• Background in basic technical or hardware troubleshooting