Customer Success Manager
Vee
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See open jobs at Vee.See open jobs similar to "Customer Success Manager " Vertex Ventures Israel.Customer Service · Volunteer
Remote
Posted on Feb 8, 2024
Responsibilities:
- Hands-On Customer Engagement: Be the primary point of contact for our customers, providing hands-on support, and ensuring a positive customer experience.
- Onboarding and Training: Lead the onboarding process for new customers, providing training and guidance to maximize their utilization of our SaaS solutions.
- Customer Advocacy: Cultivate strong relationships with customers, identify opportunities for advocacy, and gather success stories for promotional purposes.
- Goal-Oriented Approach: Collaborate with customers to establish and achieve measurable goals, ensuring they derive maximum value from our products.
- Feedback Collection: Actively seek and collect customer feedback, using insights to enhance our products and services.
- Renewal Management: Monitor customer accounts, identify potential risks, and employ strategies to ensure customer renewals.
- Upselling and Cross-Selling: Identify opportunities for upselling and cross-selling additional features or services to existing customers.
- Critical Thinking and Problem Solving: Be a critical thinker, troubleshoot issues, and proactively find solutions to customer challenges.
- Team Collaboration: Work closely with cross-functional teams, providing valuable customer insights to inform product development and contributing to a collaborative team environment.
- Organizational Skills: Maintain organized records of customer interactions, feedback, and sales opportunities.
Vee is an equal opportunity employer.
This job is no longer accepting applications
See open jobs at Vee.See open jobs similar to "Customer Success Manager " Vertex Ventures Israel.