Enterprise Customer Success Manager
Zencity
This job is no longer accepting applications
See open jobs at Zencity.See open jobs similar to "Enterprise Customer Success Manager" Vertex Ventures Israel.Enterprise Customer Success Manager
- Customer Success
- USA Remote
- Intermediate
- Full-time
Description
Zencity is a mission-driven startup re-inventing the way governments hear from, understand, and engage with their residents. Our community input & insights platform and community survey solution use advanced NLP and ML algorithms to help government organizations make data-driven decisions. Our global team of urban enthusiasts and data geeks works with over 300 cities - from Los Angeles, to Chicago, to Austin. If you’re passionate about joining a growing and dynamic company focused on leveraging data and tech to work on real-world challenges and radically improve life in cities – your place is with us!
As an Enterprise CSM, you will be responsible for driving the customer journey and building impactful relationships with your own book of business in a high-touch, senior role. As a trusted advisor to police departments, law enforcement professionals and agencies, and government organizations, you’ll have the opportunity to provide thought partnership and guidance to executives, train/enable government junior staff, and proactively deliver value to clients.
This is a highly autonomous role in a team-oriented environment, so we’re looking for candidates who enjoy operating proactively and taking ownership of their work while collaborating and tapping into internal resources.
Requirements
- 7+ years of experience in customer success, strategic/business/organizational consulting, or similar roles
- Professional experience within the public safety industry
- Professional presence in a fast-paced, ever-changing environment. Must be comfortable and confident in regular meetings with high-level government officials
- Strong relationship-building skills
- Strong digital/technical skills and ability to simplify complex technical products to audiences with low digital proficiency
- Availability to travel - 25%
This job is no longer accepting applications
See open jobs at Zencity.See open jobs similar to "Enterprise Customer Success Manager" Vertex Ventures Israel.