Who are we?

Zencity is re-inventing the way local governments listen to, understand, and interact with their residents. Our community insights & analytics platform and community survey solutions use advanced NLP and ML algorithms to help government organizations be more data-driven. Our global team of urban enthusiasts and data geeks works with 300 cities and counties - from Los Angeles, to Chicago, to Tel Aviv. If you’re passionate about joining a growing and dynamic company focused on leveraging data and tech to work on real-world challenges and radically improve life in cities – your place is with us!

What is the role?

As the Lead Product Designer at Zencity, you will assume complete ownership of the Zencity platform user experience and look & feel. Your primary responsibility will be to translate intricate problems into streamlined, user-friendly experiences for our clients. You will have the opportunity to elevate our product design while also overseeing and providing mentoring and guidance to designers on the team in Israel and Canada. Collaboration with Product Managers and Software Developers will be essential as you work together to define, design, and deliver exceptional products.

Responsibilities:

• Perform both hands-on product design as well as lead UX matters end-to-end.
• Be an expert in local government structure, persona, jobs to be done, pains and needs.
• Manage all aspects of the design process, from user and vertical research and ideation, to creative conceptualisation and design.
• Collaborate with product managers to research and develop cohesive design plans, concepts and prototypes to ensure high quality products that are valuable and meaningful to our clients.
• Maintain the ability to work on multiple projects concurrently and deliver on expectations within tight deadlines.
• Design user workflows and experiences that are simple and intuitive.
• Lead the Zencity Design team to success and achieve business goals
• Mentor and training to enrich designer knowledge and proficiency
• Lead the growth and maturity of Zencity's Design System

• You have at least 4 years of experience designing high-quality customer-facing digital products, with demonstrated sole ownership on a product design end-to-end.
• You’ve made product and design decisions that are driven by a deep concern for the customer that have moved the needle.
• You have experience leading multiple projects while sharing work with other product designers and collaborating with cross-functional leadership (PMs and Dev Leads)
• You can demonstrate understanding of design principles and heuristics, applying them effectively in the creation of exceptional user experiences.
• You have experience leading or mentoring other designers
• You are a master of Figma and other prototyping tools
• You have a portfolio of successful work demonstrating your design thinking abilities and how your decisions impacted their success - a must
• You have conducted user research and are capable capturing insights from user interviews, interaction, and observation
• You are fluent in English and have excellent communication skills

Strong Advantage if you have

• A Bachelor of Visual Communication, Human-Computer Interaction, or equivalent
• Experience in managing design teams
• Experience in working as part of larger design teams (5+ designers)
• Experience in creating or maintaining a design system
• Experience in designing products with AI-powered components.