What is the Role?

We are looking for a RevOps Lead who is a true builder at heart. This is a high-impact role for a strategist and governance owner who wants to design the future of our GTM infrastructure.

You will be the bridge between Sales, Account Management, Customer Success, and Marketing, working with stakeholders across the entire company to ensure our operational output aligns with revenue goals. Reporting to the VP of Marketing, you will lead a talented team of specialists and own the roadmap that powers our commercial success.

Responsibilities

• Strategy & Vision: Define the holistic RevOps strategy. You’ll align Sales, CS, and Marketing operations into a single, cohesive engine that drives efficiency and growth.
• The Governance Owner: You are the source of truth. You’ll establish and enforce Data Governance Definitions, ensuring our data is clean, reliable, and actionable across the organization.
• Team & Roadmap Management: Lead and mentor our RevOps team. You’ll own the team's project roadmap, budget, and performance, ensuring we are always focused on the highest-leverage projects for the business.
• GTM Process Design: Act as the architect for major revenue efficiency projects. Whether it’s designing a new account management framework or building out pipeline building procedures, you’ll create the blueprints that make our teams more effective.
• Cross-Functional Partnership: Work hand-in-hand with revenue stakeholders and executive leadership to translate business needs into technical reality and operational excellence.

• 5+ years of experience in Revenue Operations, Sales Ops, or Marketing Ops, within a B2B SaaS environment.
• 2+ years of experience managing direct reports.
• Full professional proficiency in English (written and verbal) - Must.
• The "Builder" Mentality: You thrive when creating something from scratch and have a knack for turning complex business requirements into elegant, scalable processes.
• Leadership Experience: You have experience managing or mentoring high-performing contributors and know how to prioritize a team's workload in a fast-paced environment.
• Technical Mastery: Expertise in the Salesforce and/or Hubspot ecosystems and integrated GTM stacks.
• Governance Minded: You believe that "data is only as good as its definitions" and have experience implementing strict data hygiene and governance standards.
• Strategic Influence: You can navigate a room of stakeholders, explaining technical workflows to non-technical leaders and building buy-in for new processes.

Why Join Zencity?

• Architect the Engine: You’ll have a seat at the table to design how our company grows.
• Impact: Your work ensures our team can effectively reach and support public service leaders, improving millions of lives.
• A "Data Geek" Culture: Join a team that actually appreciates the beauty of a perfectly organized CRM and a clean dashboard.