Dot Compliance is an AI Empowered, innovative cloud-based software company providing electronic Quality Management System (eQMS) solutions to life sciences companies. Our solutions, built on the Salesforce platform, enable organizations to replace traditional paper-based quality processes with scalable, compliant, and efficient digital systems.

We are seeking an experienced and driven Practice Manager to lead a team of Project Managers across EMEA who are responsible for implementing our eQMS solution. The role includes both people management and hands-on project execution, ensuring successful project delivery and driving customer satisfaction.

Key Responsibilities

• Lead and mentor a team of 4 Project Managers, ensuring consistent delivery quality and adherence to methodology across EMEA implementations.
• Oversee project planning, execution, and monitoring across the regional portfolio, acting as a senior escalation point for customer engagements.
• Serve as a lead Project Manager on selected strategic or complex customer projects.
• Ensure successful onboarding and development of team members, including performance reviews and career growth plans.
• Promote best practices and process consistency across the professional services organization.
• Monitor project KPIs, timelines, budget, and customer satisfaction across the portfolio.
• Collaborate with internal stakeholders (Sales, Product, Support, Customer Success) to support cross-functional alignment.
• Foster a high-performance, customer-centric team culture.
• Support the development and adoption of tools, templates, and methodologies for project delivery.
• Contribute to resource allocation and project staffing planning.

• 7+ years of experience in professional services or Customer Success or project management in the life sciences sector, including 2+ years in a team leadership role.
• Strong understanding of regulatory requirements and quality processes in pharma, biotech, and/or medical device industries (e.g., ISO 13485, FDA 21 CFR Part 11).
• Experience with eQMS implementation, preferably on Salesforce-based platforms.
• Demonstrated ability to manage complex projects and lead cross-functional teams.
• Proven ability to coach, develop, and retain high-performing project managers.
• Bachelor’s degree in Science, Engineering, Business Administration, or a related field.
• Excellent verbal and written communication skills in English (additional languages such as German or French are a plus).
• Strong problem-solving, organizational, and stakeholder management skills.

Bonus Points

• Experience with Dot Compliance or similar cloud-based QMS platforms.
• Familiarity with Salesforce CRM or Force.com platform.
• PMP, PRINCE2, or equivalent project management certification.